BOOKINGS
How can I book an appointment for my brow services?
To book an appointment, you can use our online booking system on our website. Select the preferred service, date and time that works for you and follow the prompts to confirm your appointment.
Do I need to pay a deposit to secure my booking?
Yes, we require a deposit (non-refundable booking fee) for services that exceed over an hour to secure your appointment. The non-refundable booking fee amount may vary based on the service and will be deducted from the total cost of your treatment on the day of your appointment.
CANCELLATIONS
What is your Cancellation Policy?
We understand that sometimes unforeseen circumstances may arise. If you need to cancel or reschedule your appointment, we kindly request a minimum of 24 hours' notice. Failure to provide adequate notice will result in the forfeiture of your non-refundable booking fee.
Can I get a refund for my deposit if I need to cancel?
Deposits are non-refundable, but they can be applied towards a future appointment if you reschedule within a certain timeframe specified in our cancellation policy. This allows us to allocate time and resources for your appointment slot.
What happens if I arrive late for my appointment?
We value your time and strive to provide punctual service to all our clients. If you arrive late, your appointment may need to be shortened or rescheduled to ensure that we can accommodate our other clients without any delays.
HAVE ANY QUESTIONS?
At Brow Me Up, we pride ourselves on our exceptional customer service. We are always happy to answer any questions or concerns you may have. Whether you're looking for advice on how to maintain your brows or you want to book an appointment, our team is here to help. Contact us today and let us take care of your brow needs!